Dedicated Helpdesk support for customers
We are there for you when your customers need us most, day and night.
- Do you lack resources to meet relentless customer support demands?
- Do you want to scale operations without sacrificing service quality?
- Is the labor-intensive burden of resolving off-the-clock tickets too much?
- Are you experiencing profit pressure in light of these challenges?
Regain strategic business growth while maintaining service excellence we provide your customers with the help they deserve, off the clock.
The service desk is the front line for customer interactions, it is the core of every customer business operation. Piling up unresolved support tickets or inefficient technical support can impact a customer’s business performance. Therefore, having the right resources and the required technical competence is more than important.
At Chiefs of IT, we have made it our goal to transform the way customers tackle their daily challenges. Our dedicated white label helpdesk support services are designed to help customers address these pain points head-on. We deliver scalable, 24/7 helpdesk support as an extension of your internal team, so you can regain your strategic skills and service excellence.
Our certified and expert engineers will expertly manage all technical and FCR challenges from start to finish using your PSA/Ticketing system, ensuring your customers’ support needs are addressed quickly. At Chiefs of IT, we’re here for you with dedicated helpdesk support across all support tiers, taking the most important support stress off your plate.
Custom Help Desk Support for Customers Only the Resources Your Service Desk Needs
Remote assistance via Phone/Email/Chat
Manage customer issues efficiently through seamless remote assistance.
Meet Your Exact SLAs
Leave it to our experts to meet or exceed your SLA obligations using your own tools/systems.
Scalable 24/7 Availability Day or night
we are available when your customers need us.
Delight your customers with fast response and fast problem resolution.
Delight your customers with fast response and fast problem resolution.
Dedicated L1/ L2/ L3 Expertise You Can Trust
Dedicated helpdesk FTEs with varying levels of support expertise.
Ensure Business Continuity
Consistently deliver best-in-class support to ensure customer satisfaction and business continuity.
Our Helpdesk FTE Support Levels
How will an L1 engineer help you?
Working range:
Good command of the English language, interacts directly with customers, acknowledges their problems and creates tickets for them.
- First-line support
- Support for installation of desktops & applications
- Resolving basic RMM warnings
- Backup, MAV checks
- Onboarding / Offboarding users according to SOPs
- Active Directory, O365 user management
How will an L2 engineer help you?
Working range:
Good command of the English language, interacts directly with customers, acknowledges their problems and creates tickets for them.
- First-line support
- Support for installation of desktops & applications
- Resolving basic RMM warnings
- Backup, MAV checks
- Onboarding / Offboarding users according to SOPs
- Active Directory, O365 user management
How will an L3 engineer help you?
Working range:
Good command of the English language, interacts directly with customers, acknowledges their problems and creates tickets for them.
- First-line support
- Support for installation of desktops & applications
- Resolving basic RMM warnings
- Backup, MAV checks
- Onboarding / Offboarding users according to SOPs
- Active Directory, O365 user management
Why Chiefs of IT?
We are not just another supplier, but an extension of your customer journey. We are here because you are here – and that is a fact. Our robust operational expertise, technical prowess, and unwavering focus on our PROCESS, PEOPLE, & TECHNOLOGY come together with a single purpose: propel MSPs to success.
Your SUCCESS is the core of our approach. Let’s unlock new dimensions of operational excellence by harmonizing your objectives with our expertise. With Chiefs of IT, your rise as a customer is not just a goal, but an assured outcome.
